HockeyBoss.com Return/Exchange Policies

Returns:

Returns must be made within 30 days of purchase, all items must be in new condition, in original packaging, and available for re-sale. All returns must be accompanied by a return authorization number that can be obtained by emailing shop@hockeyboss.com. Items that are returned without an RA number will not be available for a refund. Under all circumstances, returns are subject to a 15% restocking fee. The customer is responsible for paying the shipping both ways for the return. Sharpened skates are not available for return.

Refunds:

Refunds on customer credit cards are subject to 15% restocking fee. Credit card refunds will be processed within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your statement. Refunds for store credit will be made in the full amount of the returned item price, and will be made available imediately upon receipt of the item.

Clearance/Closeout Items:

Clearance and closeout items are not available for return or exchange.

Refusals:

Orders that are refused without prior notification are not subject to a refund. A return authorization is required to facilitate any order refusals. A return authorization number that can be obtained by emailing shop@hockeyboss.com.

Exchanges:

Hockey Boss accepts exhanges for most products purchased from our site. Exchanges must be made within 30 days of original purchase. The customer is responsible for paying the shipping both ways for the exchange. Products must be shipped back in new condition, in the original packaging, and available for re-sale. Please contact shop@hockeyboss.com to set up an exchange. Sharpened skates are not available for exchange.

Discounts and Coupons:

Coupon and Discount codes may never be combined on any single order. The duration coupons and discounts are subject to change. Items that are subject to MAP pricing are not subject to coupons or discounts. Any products ordered with a coupon or discount that are under MAP pricing will be cancelled.

Composite Stick Warranty Policy:

Composite stick warranties are handled through the manufacturer's warranty departments(ie. Bauer, CCM/RBK, Easton, Warrior, TPS). As a general rule, there is a limited 30 day warranty on composite sticks and shafts. Please refer to the manufacturer's websites for exact details.

Free Shipping Items:

Certain items qualify for free shipping. Please look for the icon on select items.